Privacy Policy

Depending on how the Service is used, we may collect:

Account Information

• Name
• Business name
• Email address
• Phone number
• Login credentials or authentication information
• Business and account configuration information

Business and Customer Information

When a customer uses our platform to communicate with its own customers, the platform may process information provided by that customer, including:

• Customer name
• Phone number
• Email address
• Messages and communication content
• Customer inquiries and responses
• Business transaction or service-related information
• Contact and communication preferences

WhatsApp and Meta Information

If a customer connects a Meta or WhatsApp Business account to our Service, we may process information made available through the applicable Meta APIs and permissions, including:

• WhatsApp Business Account identifiers
• Phone number identifiers
• Message metadata
• Messages sent or received through the connected business account
• Templates and messaging configuration
• Webhook events
• Business account configuration information

Technical Information

We may automatically collect limited technical information such as:

• IP address
• Browser and device information
• Operating system
• Application logs
• Authentication and security logs
• Error and diagnostic information
• Date and time of Service usage

We use information to:

• Create and manage customer accounts
• Provide our software and messaging services
• Connect customer accounts with supported third-party platforms
• Send and receive business communications on behalf of authorized customers
• Process API requests and webhook events
• Provide customer support
• Maintain and improve our Service
• Monitor security and prevent unauthorized access
• Detect abuse, fraud, or violations of our terms
• Maintain system logs and troubleshoot technical problems
• Comply with applicable legal obligations

We do not use WhatsApp or Meta platform data for purposes that are inconsistent with the permissions granted by the customer or applicable platform requirements.

Our Service may integrate with Meta technologies, including WhatsApp Business Platform. When a customer authorizes our application to access a Meta or WhatsApp Business account, we process the information made available through the authorized APIs solely to provide the requested functionality.

Access to connected accounts is controlled through authentication and authorization mechanisms. Customers may disconnect their Meta or WhatsApp Business account from our Service at any time, subject to applicable technical and legal requirements.

We may share information only when reasonably necessary to operate the Service, including with:

• Cloud hosting and infrastructure providers
• Database and storage providers
• Security and monitoring providers
• Communication and messaging service providers
• Technical service providers
• Professional advisers where required
• Government authorities or law-enforcement agencies when legally required

Service providers are expected to process information only for authorized business purposes and in accordance with applicable contractual and legal requirements.

We retain information only for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

Customers may request deletion of their account and associated data, subject to information that we are legally required or legitimately permitted to retain.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. Security measures may include:

• Access controls
• Authentication mechanisms
• Encryption in transit
• Secure server infrastructure
• Logging and monitoring
• Regular security maintenance
• Restricted access to production systems

However, no internet-based service can guarantee absolute security.

Users may request deletion of their personal information and account data by contacting us using the information provided below. Upon receiving a valid deletion request, we will review and process the request in accordance with applicable law, our contractual obligations, and legitimate data-retention requirements.

Where applicable, customers may also disconnect their Meta or WhatsApp Business account from our Service.

Our website and Service may use cookies or similar technologies for authentication, security, preferences, analytics, and service functionality.

Users may control cookies through their browser settings. Disabling certain cookies may affect some features of the Service.

Our Service is intended for businesses and general users and is not directed toward children under the applicable minimum age under local law.

We do not knowingly collect personal information from children for purposes unrelated to providing the Service.

Depending on the infrastructure and service providers used to operate our Service, information may be processed or stored in countries other than the country where the user is located. Where required, we take appropriate measures to protect information during such processing.

Our Service may integrate with third-party services, including Meta and WhatsApp Business Platform. Third-party services have their own privacy policies and terms. We recommend that users review the privacy policies of services they connect to our platform.

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or business practices. The updated version will be published on this page with a revised effective date.

If you have questions about this Privacy Policy, data processing, or deletion of your information, please contact:

For data deletion requests, please include sufficient information for us to identify the relevant account or data.

To request deletion of your account or personal information, contact us at:

We will review and process legitimate requests in accordance with applicable law and our data-retention obligations.